Refund policy

Return & Refund Policy

At FastShopCase, customer satisfaction is our top priority. We offer a 30-day return window from the date of delivery. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it (unworn, unused, and without scratches).
• It must be in the original packaging.
• For phone cases, the protective film (if any) must not be removed.
• Proof of purchase: A receipt or order number is required.

2. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized cases (e.g., custom name prints).
• Gift cards.
• Items purchased during a "Final Sale" event.

3. How to Start a Return

To initiate a return, please contact our support team at shop@fastshopcase.com.

Please include:
1. Your Order Number (e.g., #FSC1234)
2. Photos of the item (especially if it is defective or the wrong model)
3. Reason for the return

Note: Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues (Wrong Model/Defects)

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong case model, contact us immediately at shop@fastshopcase.com within 48 hours. We will evaluate the issue and make it right via a replacement or a full refund.

5. Shipping Costs

• Defective/Wrong Items: If the return is due to our error (defective product or wrong item sent), FastShopCase will provide a prepaid shipping label.
• Customer Choice/Change of Mind: If you are returning an item because you ordered the wrong model or changed your mind, you will be responsible for paying your own shipping costs for returning the item.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at shop@fastshopcase.com.