Refund policy

Return & Refund Policy

At FastShopCase, customer satisfaction is our top priority. We offer a 30-day return window from the date of delivery. If 30 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund or exchange.

EU Right of Withdrawal: In accordance with European Union law, customers in the EU have the right to cancel or return their order within 14 days of receipt for any reason. This right operates within our overall 30-day standard return policy window.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it (unworn, unused, and without scratches).
  • It must be in the original packaging.
  • For phone cases, the protective film (if any) must not be removed.
  • Proof of purchase: A receipt or order number is required.

2. Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized cases (e.g., custom name prints).
  • Gift cards.
  • Items purchased during a "Final Sale" event.

3. How to Start a Return

To initiate a return, please contact our support team at shop@fastshopcase.com.

Steps to Return Your Item:

  1. Contact our customer service team at shop@fastshopcase.com with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
  2. Once authorized, securely pack your item and send it directly to our return warehouse at the address below:
Return Address:
ATTN: FastShopCase Returns Department
Address: 216 W St Charles Ave
City: Phoenix
State/Province: AZ
Zip/Postal Code: 85041
Country: United States
Phone: +1 408-805-1988

Please include in your package:

  • Your Order Number (e.g., #FSC1234)
  • Photos of the item (especially if it is defective or the wrong model)
  • Reason for the return

Note: Items sent back to us without first requesting a return will not be accepted.

4. Restocking Fees

We do not charge any restocking fees for returned items.

  • Restocking Fee: $0.00 (Free)

5. Shipping Costs & Return Fees

  • Defective/Wrong Items: If the return is due to our error (defective product or wrong item sent), FastShopCase will provide a prepaid return shipping label or reimburse reasonable return shipping costs.
  • Customer Choice/Change of Mind: If you are returning an item because you ordered the wrong model or changed your mind, you will be responsible for paying your own shipping costs for returning the item. Original shipping fees are non-refundable.

6. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at shop@fastshopcase.com.

Contact FastShopCase Support

Email: shop@fastshopcase.com
Response Time: Within 24-48 hours (Mon-Fri)